. Feedback and Star Ratings   Your satisfaction is very important to us: if you are in any way not entirely satisfied, it is essential that you contact us so that we can sort out any issues.     Feedback: Please contact us before leaving Neutral or Negative feedback as we can always sort out issues to your full satisfaction, thank you.  We understand that everyone has different expectations and perceptions, and we want you to be completely happy with your purchase. If you have received your purchase and you are happy with it, please leave us Positive Feedback.  This lets us know that all is well and allows us to archive our records. We use an automated feedback system that will generate positive feedback for you upon receipt of your feedback.  We also welcome your views and suggestions by email, which helps us to improve our service. Your input helps us to maintain excellent Customer Service.   Star Ratings: Please contact us before leaving anything less than 5 Stars so that we can sort it out for you - quite simply, anything between 1 and 4 is as detrimental to a business seller as leaving them a Negative.  If you do not want to leave 5 Stars and do not want to contact us, then please do not leave any Stars at all, as they are not compulsory. Item As Described:  We do our best to describe our items, which includes sizes, dimensions and materials etc, as well as a visual description. We also include additional photos where possible.  If you do not think that our description deserves a 5 Star Rating, please let us know how we could improve it before leaving your feedback.  Communication:  When you purchase an item you will receive several emails from us including a purchase confirmation, a payment confirmation and a dispatch confirmation.  We also do our best to answer your messages within 48 hours (excluding out of hours).  If all this communication is not enough, please let us know what further emails you would like us to send.  If you haven't received these emails, please check your SPAM folder. Dispatch Time:  We always dispatch orders the very same day if payment is received before 2pm, those after this time are dispatched the next business day.  We pride ourselves on our immediate dispatch because we know how important it is for you to receive your items fast.  It is becoming increasingly common for our Postal Services to take up to 3 days to delivery 1st Class mail and we cannot therefore, guarantee that they will deliver your item next day - unfortunately this is totally beyond our control.  You will know when we dispatch your order because we will have sent you an email.  You can also see what date your order was dispatched because it is printed on the top left of your packing slip.  We have never failed to dispatch on time, even at Christmas! Postage and Packaging Charges:  For many years we offered free domestic postage, but unfortunately with the constant price rises by Royal Mail, this is not something that we can viably continue.  We have provided a breakdown of the postage and packaging costs that we incur and we actually make a LOSS.  We take great care to package your orders for safety during transit.  Effort is also put into the presentation of your order, so that you will enjoy receiving and opening your package.  Unlike some sellers, we do not profit from postage charges and we always combine shipping. Please let us know if you think our charges are unfair.       Please give us a chance - leaving feedback is not a way to communicate. Please remember, we are a family run business and this is our personal livelihood - we are real people - we are not just a username. If you have a problem with your purchase and want to talk quickly or directly, you can contact me on my mobile number: Cathy (07977) 757881