Contacting Us Monday to Friday 9am to 5pm   Please always include your ebay ID when contacting us, thank you. Email:  sales@devilledesigns.co.uk Telephone:  08452 269 380 (local rate call anywhere in the UK) Address: Deville Designs 39 Lakes Road Bromley BR2 6BN UK     Our business hours are Monday to Friday between 9am and 5pm - therefore any messages received over the weekend may not be answered until the following Monday.       IMPORTANT IF YOU USE THE EBAY MESSAGE SYSTEM:   If you use the ebay message system to contact us, please do not "hide" your email address as we will not be able to reply.  We prefer not use the ebay message system. We only use email, which enables us to keep a detailed record of our contact with you.   Should there be any technical issues with the ebay message system (as there often is), if you have not had a reply from us within 2 working days, please email us again directly using our email address above.     IMPORTANT IF YOU HAVE NOT HAD A REPLY FROM US:   We answer all messages.  Several customers have not received our reply because their email server has sent our message to a junk/Spam folder.  If you have not heard back from us, please check your email account's Spam folder as our message may be in there.  This is a common problem with email servers such as Hotmail or AOL. Please also note that if your email security settings are set very high, your email server may even delete our message or bounce it back to us.