Frequently Asked Questions What is Stainless Steel? Stainless Steel is an alloy of different metals including Chromium and Nickel, which make it extremely hard-wearing. Its appearance is similar to Platinum, but it comes at a fraction of the cost.  It is the most serviceable practical metal, which is durable enough for everyday and long-term wear.   Will it turn my skin green/black? No. However, statistics say that 1 in every 1000 people will react to Stainless Steel for unknown reasons, but typically down to the chemicals released by that persons body.  We're not sure how accurate these stats are as we have sold thousands of rings and have only ever had 1 customer say they had a reaction.  Stainless Steel is a hypoallergenic metal, which is why it is advised that people having body piercing done, ensure that the needle is Stainless Steel and that the first Studs are either Stainless Steel or 18K Gold. There has been much research done into metal allergies and studies have shown that metal from other jewellery and/or piercings will absorb into a persons skin and cause other jewellery and/or piercings to react.  They say that someone with a lot of piercings is more likely to react to the jewellery they wear because of the amount of metal absorbed by their piercings. However, although cases of people having a reaction to Stainless Steel are rare, they can happen.   Can I get it wet / will it rust? Yes you can get it wet - it will not rust.   Can I get soap & washing up liquid on it? Yes. It is resistant to chemicals & corrosion.   Will it bend, dent or fade in time? No, it is a very hard metal - it will not bend (unless it is extremely thin - less than 1mm).  It does not dent like metals such as Silver. It does not fade or tarnish.   I cannot see the ring size I want, do you stock it? Probably not.  The sizes listed are those that we have in stock. We do not list sizes that we do not have.   I want a design made, can you do that? No, we do not make the jewellery. We by directly from a jewellery factory.   What is PVD coating? Physical Vapour Deposition (PVD) is an environmentally friendly vacuum coating process that provides a brilliant and durable finish.   I've bought the wrong size ring, can I exchange it? Yes.  Any of our items can be exchanged for another no matter what the reason. If you require a different size, email us to find out if we have the other size you need.   Can the rings be re-sized? Plain bands yes, but most other rings, no. This is because of the designs they have on them being distorted through re-sizing.   I have not received my order, what should I do? If you have not received your order within reasonable time, email us asap so that we can sort it out for you.   Are the black rings glossy or matt? They are glossy. Some of the photographs make them look matt because they are photographed on a matt surface.   Does the cord that is supplied with the pendant have a clasp? No.  Most retailers just sell the pendants on their own, but we provide a length of cord with ours. This is simply a 24" piece of cord which you can cut and tie to suit.  Cords with clasps are available to purchase from our store.   I don't like the design on the earrings I bought, can I swap them? No.  Unfortunately, for hygiene reasons we cannot accept any body piercing returns.   I don't know what ring size I need, can you help? Have a look at our ring size guide to see if that helps.   I have paid via a PayPal eCheque, why has my item not been sent yet? A PayPal eCheque can take up to 10 days to clear and we do not despatch orders until this has cleared.   Is the jewellery attracted by magnets? No. Stainless Steel jewellery is not magnetic because of the composition of the alloy.  Magnetic therapy bracelets have magnets placed inside the bracelet (sometimes visible, sometimes hidden).   I have emailed you but not had a reply.. We answer all messages.  Several customers do not receive our reply because their email server has sent our message to a junk/Spam folder.  If you have not heard back from us, please check your email account's Spam folder as our message may be in there.  This is a common problem with email servers such as Hotmail or AOL. Please also note that if your email security settings are set very high, your email server may even delete our message or bounce it back to us.   I would like to buy from your eBay store, can I pay in US dollars? Our prices are in UK £ only. However, when you pay via PayPal, it will show you the amount in your own currency.   Do you have a catalogue? No. Our stock has a high turnover - we always have new stock arriving weekly and it would be impossible to provide an up-to-date printed catalogue.