Frequently Asked Questions What is Stainless Steel? Stainless Steel is an alloy of different metals including Chromium and Nickel, which make it extremely hard-wearing. Its appearance is similar to Platinum, but it comes at a fraction of the cost.  It is the most serviceable practical metal, which is durable enough for everyday and long-term wear.   Will it turn my skin green/black? No. However, statistics say that 1 in every 1000 people will react to Stainless Steel for unknown reasons, but typically down to the chemicals released by that persons body.  We're not sure how accurate these stats are as we have sold thousands of rings and have only ever had 1 customer say they had a reaction.  Stainless Steel is a hypoallergenic metal, which is why it is advised that people having body piercing done, ensure that the needle is Stainless Steel and that the first Studs are either Stainless Steel or 18K Gold. There has been much research done into metal allergies and studies have shown that metal from other jewellery and/or piercings will absorb into a persons skin and cause other jewellery and/or piercings to react.  They say that someone with a lot of piercings is more likely to react to the jewellery they wear because of the amount of metal absorbed by their piercings. However, although cases of people having a reaction to Stainless Steel are rare, they can happen.   Can I get it wet / will it rust? Yes you can get it wet - it will not rust.   Can I get soap & washing up liquid on it? Yes. It is resistant to chemicals & corrosion.   Will it bend, dent or fade in time? No, it is a very hard metal - it will not bend (unless it is extremely thin - less than 1mm).  It does not dent like metals such as Silver. It does not fade or tarnish.   I cannot see the ring size I want, do you stock it? Possibly.  It's best to email us and ask if we have a particular size in stock. We have stock arrive weekly and often do not get around to updating the sizes for several days.   I want a design made, can you do that? No, we do not make the jewellery. We by directly from a jewellery manufacturer.   Why are your products more expensive in your ebay store than on your website? As with any business, we have overheads to pay, and these are higher for the ebay store.  We therefore have to take this into account when pricing our ebay items.   Are the stock quantities shown on your website the only stock you have? No.  We have more stock than what is indicated on the website for a majority of the products. A proportion of our stock is allocated to our ebay store which is not shown in the stock quantities on our website, and we have additional stock which is not allocated.   What is PVD coating? Physical Vapour Deposition (PVD) is an environmentally friendly vacuum coating process that provides a brilliant and durable finish.   I've bought the wrong size ring, can I exchange it? Yes.  Any of our items can be exchanged for another no matter what the reason. If you require a different size, email us to find out if we have the other size you need.   You have an item on eBay that isn't on your website, can it be put on your site? Yes. Email us the eBay item number and we'll put it on the web site for you.    You have an item on your website that isn't in your eBay shop, can it be put on eBay? Yes. Email us the product ID number and we'll put it in our eBay shop for you.    Can the rings be re-sized? Plain bands yes, but most other rings, no. This is because of the designs they have on them being distorted through re-sizing.   I have not received my order, what should I do? If you have not received your order after 5 working days, email us asap so that we can sort it out for you.   Are the black rings glossy or matt? They are glossy. Some of the photographs make them look matt because they are photographed on a matt surface.   Does the cord that is supplied with the pendant have a clasp? No.  Most retailers just sell the pendants on their own, but we provide a length of cord with ours. This is simply a 24" piece of cord which you can cut and tie to suit.  Cords with clasps are available to purchase from our store.   I have spent under £50 but would like my order sent via Special Delivery.. If you have placed an order that is less than £50 and would like Special Delivery, write this at the bottom of the order form under "special instructions" or email us.   I don't like the design on the earrings I bought, can I swap them? No.  Unfortunately, for hygiene purposes we cannot accept any body piercing returns.   I want to buy several of the same ring, but it says 1 in stock.. Our stock has such a high turnover that we might actually have more than what is listed. If you require multiples of the same item, email us to find out if it is possible.   You have an auction on eBay, can it be available to buy now? If an eBay auction has no current bids, we can on most items, end the auction to list either in our eBay shop or on our website. Email us to find out.   I don't know what ring size I need, can you help? Have a look at our ring size guide to see if that helps.   Can the bracelets be adjusted? We can remove links to make the bracelets shorter for you, but we do not stock extra links to make them longer.   I have paid via a PayPal eCheque, why has my item not been sent yet? A PayPal eCheque can take up to 10 days to clear and we do not despatch orders until this has cleared.   Is the jewellery attracted by magnets? No. Stainless Steel jewellery is not magnetic because of the composition of the alloy.  Magnetic therapy bracelets have magnets placed inside the bracelet (sometimes visible, sometimes hidden).   I have emailed you but not had a reply.. If you have not received a reply from us within 48 hours, please email us again.  If you have contacted us via the eBay message system, please do not "hide your email address" as we will not be able to reply.   I would like to buy from your eBay store, can I pay in US dollars? Our prices are in UK £ only. However, when you pay via PayPal, it will show you the amount in your own currency.   Do you have a catalogue? No. Our stock has a high turnover - we always have new stock arriving weekly and it would be impossible to provide an up-to-date printed catalogue.