privacy and security is very important to us and
we are committed to providing you with our
products to meet your needs in a way that also
protects your privacy. When
you first give us personal information, or when
you purchase a new product from us, we will give
you the opportunity to tell us if you do not want
to receive information from us about other
products. You may change your mind at any time by
writing to us or emailing us. We will attempt to
keep customer files complete, up to date and
accurate. Customers can view the information we
hold about them at any time by requesting it in
will limit the collection and use of customer
information to the minimum we require to provide
our products to our customers, which includes
advising our customers about our products, and to
administer our business. We may collect personal
information about you from a number of sources,
including the following:
- From you when you agree to purchase a product
from us, in which case this may include your
contact details, how you will pay for the product
and your payment details.
- From you when you contact us with an enquiry or
in response to a communication from us, in which
case this may tell us something about how you use
may use personal information about you for a
number of purposes, including the following.
To help us identify you when you phone us to make
an enquiry - for example, we may ask you for your
postcode or phone number so we can avoid giving
information to someone not authorised to receive
To carry out market research and produce
To contact you (by e-mail, mail or phone) with
information about other products from us. We will
not use your information in this way unless you
have given us your permission.
To help us to run any accounts and products which
we provide now or in the future, and to contact
you about any improvements to these.
To help prevent or detect fraud or loss.
To respond to enquiries from you.
never reveal any personal information about any of
our customers to anyone - unless we are required
by law to do so.
will safeguard, according to strict standards of
security and confidentiality, any information our
customers share with us. No payment details are
kept once a purchase has been finalised. We
ask customers not to provide any payment details
via email or web-based order forms, and to only
provide it to us when we telephone for the
information. This is because communications over
the Internet, such as e-mails and web-mails
(messages sent through a website), are not secure
unless they have been encrypted. Your
communications may go through a number of
countries before they are delivered - this is the
nature of the Internet. We cannot accept
responsibility for any unauthorised access or loss
of personal information that is beyond our
website may contain links to other sites. Please
remember that Deville Designs are not responsible
for the privacy practices of these other sites.